Privacy Policy

Last Updated: December 2025

ITW ECPS (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and safeguard information when you visit our website or submit an enquiry through our online forms.

1. Information We Collect

A. Information You Provide Voluntarily

When you submit an enquiry or contact form on our website, we may collect:

• Your Name
• Email Address
• Company Name
• Telephone or Mobile Number
• Products of Interest
• Message Content

B. Information Collected Automatically

When you visit our website, certain information is automatically collected for security, analytics, and fraud-prevention purposes, including:

• IP Address
• Browser type & version
• Device information
• Pages visited & access time

We collect IP addresses to detect spam, prevent abuse, block malicious attacks, and maintain system integrity. IP addresses are not linked to personal identities unless required for security investigations.

C. Cookies & Tracking Technologies

Our website may use cookies to improve user experience and analyze site performance. Where required by law, visitors will be shown a cookie consent banner before cookies are stored.

2. How We Use Your Information

Your information may be used for the following purposes:

• To respond to your enquiries and provide customer support
• To process and manage your requests
• To improve website performance and user experience
• To detect, prevent and investigate fraud or security incidents
• To comply with applicable laws and regulatory requirements

3. How We Share Information

We do not sell or rent your personal information. Information may only be shared with:

• Internal ITW business units for processing your enquiry
• Authorized service providers assisting with website hosting or IT security
• Law enforcement, if required by applicable law

No third-party advertising companies receive your information.

4. Data Security

We implement reasonable administrative, technical and physical safeguards to protect the information we collect. However, no online transmission or storage system is completely secure, and we cannot guarantee absolute protection.

5. Your Rights Under California Consumer Privacy Laws (CCPA/CPRA)

If you reside in California, you have the following rights:

• Right to Know: Request disclosure of the personal information collected about you.
• Right to Delete: Request deletion of personal information, subject to legal exceptions.
• Right to Correct: Request correction of inaccurate information.
• Right to Opt-Out: You may opt out of any “sale” or “sharing” of personal information (we do not sell data).
• Right to Non-Discrimination: We will not discriminate against you for exercising privacy rights.

To submit a request, please contact us at:
Email: ecps_sales@itwmeritex.com

6. Data Retention

We retain enquiry records only as long as necessary for operational and legal purposes. Security-related logs (including IP addresses) may be retained longer to detect abuse or unauthorized activity.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated revision date.

8. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Email: ecps_sales@itwmeritex.com
Company: ITW ECPS Division